How can we help?

Lineup is a platform with live cameras at beaches across Latin America and surf forecasts. Lineup's forecasters also write the Expert Forecast, which explains the forecast in plain words.

Creating an account is free, and with it you can already use Lineup, with some limits. Lineup Premium removes them.

• Watch the live cameras at the beaches.
• Check the wave, wind and tide forecast for each spot, and the Expert Forecast written by our forecasters.
• Save your favorite spots and watch their cameras together.
• Create wave alerts so we let you know when a good day is coming.
• Go back in time on the cameras and download the recordings with Cam Rewind (Premium).
• Read Lineup's surf stories.

On the spot list, tap Are we missing a spot? and tell us which one. You can also write to aloha@lineup.surf with its name and where it is. We'll consider adding it.

Write to aloha@lineup.surf or on WhatsApp and we'll help you.

If you love the ocean and think you can add something to Lineup, write to aloha@lineup.surf and tell us how. We're not always hiring, but we like getting to know people.

It's written by Lineup's forecasters, one per country, who know each coast. With Free you see today's and tomorrow's (the analysis, only today's). With Premium, more days, more analysis, the trends and the spots recommended by the forecaster.

They're the Rating: from 0 to 5 stars, the wave quality that Lineup's forecast estimates for that spot at that time. More stars, better waves. It's based on the size and period of the waves, the swell direction relative to the spot's orientation, and the wind.

On each spot's page, in the Tide section, and on Lineup's tide pages. With Free you see today's tide; with Premium, the next 10 days.

Spanish, Portuguese and English. Change it in Account > Preferences > Preferred language; on a computer, also with the language selector at the bottom of the page.

On lineup.surf, tap Sign Up (on your phone, Account). Choose Continue with Google, Continue with Apple or Continue with Email (name, email and a password of at least 8 characters). It's free.

In Account > My Subscription you see your subscription type, the price, whether the plan is monthly or yearly, where it's managed (web or App Store) and the renewal date, or until when you have Premium if you canceled.

On the sign-in screen, tap Forgot your password? Recover, enter your email and we'll send you a link to create a new one. If it doesn't arrive, check your spam folder. If you sign in with Google or Apple, you don't have a Lineup password: use that button.

On your phone, tap Account (in the bottom bar) and then Log out. On a computer, hover over your profile picture at the top right and click Log out.

In Account > Preferences, tap Delete account. If you have Premium with automatic renewal, cancel it first in Account > My Subscription. Note: afterwards you won't be able to create another account with the same email.

In Account > Preferences > Notifications and emails you choose, for each type (News newsletter, Product updates, Camera and spot alerts, Promotions and offers), whether you want it by Email, In-app or Push. Essential emails (security, payments and your account) are always sent.

It's two-step verification. If you're Premium you can turn it on (it's optional) in Account > Preferences > Security, and choose to get the code by email or on WhatsApp. With it on, every time you sign in we send you a 6-digit code that expires after 3 minutes.

You can sign in with the same account on your phone, your computer and the app. If you have two-step verification on, your account can be open on up to 2 devices at the same time: if you sign in on a third one, the oldest session is closed.

In Account > Profile you can change your name, your avatar and your favorite sport. Your email can't be changed on the web: if you need to, write to aloha@lineup.surf.

In Account > Preferences > Security, tap Change password and we'll send you an email to create a new one. If you sign in with Google or Apple, you don't have a Lineup password, so that option doesn't show up.

With a Free account you can already watch the live cameras (except the Premium-only ones) and see the forecast. Premium adds:

• all the live cameras, including the Premium-only ones
• the 10-day forecast instead of 3 days, with detail every 3 hours
• the Expert Forecast with more days, more analysis and the recommended spots
• up to 4 favorite spots instead of 1, and more wave alerts (3 instead of 1)
• Cam Rewind for the last 7 days: go back in time on the cameras and download the recordings (Free doesn't have Cam Rewind)
• Lineup without ads

All the details are on the plans page.

Go to plans, choose Yearly or Monthly on the Premium card and tap Get Lineup Premium (or Start Free Trial, if you're eligible for the trial). Enter your card details and confirm. In the iPhone app, you buy it with your Apple account.

Yes: 7 days of Premium for free, usually the first time you subscribe. If you're eligible, the button on plans says Start Free Trial. You add your card and nothing is charged until the 7 days are over; if you cancel before then, you're not charged.

Premium has two plans: Monthly, charged every month, and Yearly, charged once a year and about 30% cheaper than paying for 12 months. The prices for your country are on plans.

On the web, with a credit or debit card, through dLocal (in some countries the yearly plan can be paid in installments). In the iPhone app, you pay with your Apple account (App Store).

In Account > My Subscription, tap Update Membership and, on the Yearly option, Change plan. The change is immediate: you're charged for the yearly plan minus the part of the month you didn't use. If you switch from yearly to monthly, nothing is charged now: the monthly plan starts when your year ends.

If you get an error when paying and it keeps happening, write to us on WhatsApp or at aloha@lineup.surf with the message you see and we'll help you.

On plans, tap Have a discount coupon?, enter it and tap Apply Coupon. You'll see the discounted price before paying. Coupons can't be used in the iPhone app.

Use it like a coupon: on plans, under Have a discount coupon?. If it says the coupon wasn't activated at the store, ask the store where you got it to activate it.

By inviting friends. In Account > My Referrals you copy your link. If someone subscribes with it and pays on the web:

• for the monthly plan: you both get 1 free month;
• for the yearly plan: you both get 2 free months.

The benefit is added when your friend pays for their subscription.

Write to us on WhatsApp or at aloha@lineup.surf with your account email and what happened. We'll review your case and give you the options that apply to your plan and the date of purchase.

If the renewal charge fails (for example, because your card expired), you keep Premium while we retry the charge for a few days, and we let you know by email. If the charge doesn't go through, your account goes back to Free. To get Premium again, subscribe again on plans. If you think it's a mistake, write to us on WhatsApp.

It depends on where you paid: if you paid on the web, go to Account > My Subscription and tap Cancel Lineup Premium (it asks for the reason). You keep Premium until the end of the period you already paid for. If you bought it in the iPhone app, you cancel it from your iPhone: Settings > your name > Subscriptions.

In the currency of the price you see on plans: in some countries it's the local currency and elsewhere, US dollars. In the iPhone app, in your App Store's currency. If your card is in another currency, your bank may apply its own exchange rate.

For now it can't be changed on the web. If your card expired or you want to change it, write to us on WhatsApp or at aloha@lineup.surf and we'll help you.

Yes: it renews automatically on the expiration date, every month or every year, until you cancel it. You can cancel whenever you want and you keep Premium until that date.

Log out and sign in again. If you bought it in the iPhone app, in Account > My Subscription tap Already Premium? Restore your purchase. If you're still on Free, write to us on WhatsApp with your account email.

We monitor the cameras all the time and, when one goes down, we work to bring it back as soon as possible. If a camera has problems you'll see the notice Camera is having streaming issues: reload the page and, if it keeps happening, write to us on WhatsApp with the spot's name. We'll tell you whether it's down and, if we know, when it'll be back.

If you have a place with a view of a spot, or know someone who does, you can host a Lineup camera. See how in Host a Camera or write to aloha@lineup.surf.

To watch the live cameras you need to sign in with your account (creating one is free). Some cameras are Premium-only, or are in a Premium-only premiere for a while: the camera says so. Get Premium to watch them all.

With Cam Rewind (Premium): on the spot's page, tap the Cam Rewind button, choose the day under Recorded days (the last 7), move along the Day timeline to your wave and tap Download these 10 min to download the clip. On the live camera you also have Watch last 10 minutes.

Save spots to Favorites: there you see their cameras together. With Free you get 1 favorite; with Premium, up to 4.

In Account > Wave Alert, tap Create New Alert (or, on the spot's page, Create a wave alert for this spot). Choose the spot, the minimum quality (2 to 5 stars) and how many days in advance you want us to email you: 1 day, or with Premium also 3 or 5. With Free you get 1 alert; with Premium, 3.

It's a link to Save The Waves, an organization that protects coastlines: there you can report a threat to the beach (pollution, construction, etc.). The report goes to Save The Waves, not to Lineup.

Yes. Download it from your phone's store:

• iPhone: App Store
• Android: Google Play

Once it's installed, sign in with your Lineup account or create one for free.

Yes. In the app, go to Plans, choose your plan and tap Pay with Apple. That subscription is managed and canceled from your iPhone: Settings > your name > Subscriptions.

When the app or your browser asks, accept notifications. They work on the web, on Android and in the iPhone app; if they don't arrive, check the notification permission and update the app. You choose what to receive in Account > Preferences > Notifications and emails.

Yes. You sign in with the same email (or with Google or Apple) and you have your plan, your favorites and your alerts on both.